Factory Support
When you buy a Great Harbour Trawler, you become part of our loyal family of owners. To begin with, our owners join our family while their new boat is under construction. Many owners visit us regularly, watching the progress of their dreamboat being built and participating in the exciting decision making process. Spending time at our Gainesville facility while your boat is being built will allow you to become familiar with its inner workings and gain an understanding of how the important mechanical and electrical systems are installed and set up.
During this time our factory personnel will brief you on your warranty coverage, explaining what is included and what the steps are in having your boat serviced under warranty. You'll be given your Great Harbour Trawler OWNER's HANDBOOK which includes Ken Fickett's "Straight Talk from The Boss", a detailed, straightforward explanation of your factory warranty. When you read it, you'll find that it's one of the strongest, most comprehensive and easy-to-understand warranty policies in the boating industry.
It's also important to understand that wherever your Great Harbour takes you, you can depend on us to help you with any service issues, whether they are covered by our warranty or not. We always suggest that if you have a problem or question, CALL US FIRST. We can often walk you through the solution, or we can talk directly to the manager of the boat yard you are in, making sure you are not taken advantage of.
If you wonder how we can offer this level of after-the-sale support, even if your boat is not under warranty, it's simple. OUR BOATS ARE RUGGEDLY BUILT AND DON'T HAVE MANY PROBLEMS TO BEGIN WITH. In fact, Ken Fickett has said, "I build my boats so they can hit things and not be seriously damaged." He adds, "Our boats are not only rugged, they're relatively simple. And because we use only the top brands of widely-serviced equipment and appliances, getting things serviced is relatively easy. If you have an engine problem, you can get a Yanmar mechanic just about anywhere. If you have a problem with one of your galley appliances, you can call a GE appliance service center."
Mirage Manufacturing also prides itself on showing you the right way to operate and maintain your new Great Harbour Trawler. First, we'll encourage you to create a "punch list" of items to be addressed upon taking delivery. And then we recommend putting 40 to 50 hours on your engines while in the North Florida area, so that we can take care of all the items on your "punch list." We'll even pay for your slip at the nearby Reynolds Park Marina for up to 45 days while we work with you, making sure you're totally satisfied that everything on your list has been taken care of.
During this time you'll also be eligible to participate in our CruiseProTM trawler training program which features our "Tips, techniques and procedures to help you safely get the most our of your new Great Harbour Trawler." If you understand the proper operation of your boat, how things work and how to maintain them, you'll have a much more enjoyable time cruising.
Of course, the ultimate test for our factory support program is to speak with fellow Great Harbour owners. We'll gladly put you in touch with our owners who enjoy sharing their buying and cruising experiences with others. And we'll identify the latest owner's blogs and trawler forums, where you can read what others are saying about their Great Harbour experiences.
